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We try to answer your inquiry on working days (Monday to Friday from 9:00 am to 5:00 pm) within 24 hours. We will also try to answer your request as quickly as possible outside this time frame. If you have not received a message from us within 72 hours on working days, please do the following: Please check your spam folder. Sometimes it happens that our message arrives in the spam folder for reasons that are difficult for us to understand. If this is the case, you can easly solve this problem on your own, namely by adding all IAPM-e-mail-addresses to your allowlist. Please check if your mailbox is "full", i.e. if the limit for the mailbox size has been reached. It may therefore no longer be possible to send e-mails. Please note "Dots don't matter in Gmail addresses" -> https://support.google.com/mail/answer/7436150?hl=en Please send us your request again. If possible, please also provide an alternative e-mail address with another provider. Here you can check the status of Gmail and Yahoo Mail Our messages are sent with these sender identifiers: support@iapm.net info@iapm.net support@iapm-cert.net