You are waiting for a reply?
In most cases, you will receive a reply to your enquiry, test registration or similar within 24 hours during our working hours (Monday to Friday from 9:00 to 17:00 CET). Sometimes a reply can take up to three days even during our working days. If this happens, we kindly ask you to be patient. Should you nevertheless wait longer than three days, please take the following steps.
Please check your spam folder
Could it be that your mailbox has reached its limit?
Unfortunately, it happens from time to time that emails from the IAPM arrive in the spam folder. Since this problem mainly affects email addresses from @googlemail.com and @gmail.com, we have created instructions for you on how you can easily put our domain on an allowlist.
Please also check whether your mailbox has reached its storage capacity limit. If this is the case, it may no longer be possible to receive emails. In this case, please resubmit the request using a different email address or ensure that you have sufficient storage capacity. If you have registered for a test or similar, please contact our support team.
Please note: Depending on your email provider, you may not receive any information about a full mailbox storage - therefore, please proactively check the capacity of your mailbox.
Please also check whether your mailbox has reached its storage capacity limit. If this is the case, it may no longer be possible to receive emails. In this case, please resubmit the request using a different email address or ensure that you have sufficient storage capacity. If you have registered for a test or similar, please contact our support team.
Please note: Depending on your email provider, you may not receive any information about a full mailbox storage - therefore, please proactively check the capacity of your mailbox.
Still no email?
Please try the following
- There may be a problem with your email provider. You can check whether this is the case by using the Downdetector service, for example.
- Very rarely, there may occur a longer response time to enquiries due to maintenance work or similar. If this is the case, we will inform you of the situation in advance. For this, we recommend that you follow us on our social media platforms.
- Please resend your request. If possible, please also provide us with an email address from another provider or an alternative means of contact.
- All IAPM messages are sent with the following sender IDs:
- support@iapm.net
- info@iapm.net
- support@iapm-cert.net